Friday, October 19, 2012

Steam-A-Seam Issues…

As  you may already know if you follow my blog, I use a lot of Steam-A-Seam Lite 2. I’ve been using this product for years and buy it by the 25 yard rolls. I truly LOVE this product.

That being said….I recently purchased a box online that had some issues. Hey, things happen in manufacturing.  So, I  immediately contacted the Warm Company via email. Within minutes~yes, minutes! ~ I received a response from the company.

We had a nice conversation and I learned that they not only caught the issue but also implemented new product quality control features so it wouldn’t happen again.

If you ever have a less than fantastic time using this or any of their products I encourage you to contact them. The Warm Company is very focused on customer satisfaction and stand behind their products with a 100% costumer satisfaction guarantee. They proudly display their contact information on all their packaging which is more than I can say for many companies out there.

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Please note that these are my opinions and experiences freely given. I am not an employee of this company or being compensated to give my reviews of this product. I truly ♥LOVE♥ using this product.

Have a Happy Weekend Filled With Crafty Inspiration!!!

6 comments:

Barbara Sindlinger said...

It's nice to know that they read their emails and respond. Many businesses I have emailed with problems I never hear from again. And because of that, they lost a repeat customer.
By the way - I too love SASLite2 too.

Lynne said...

It's always good when you get great customer service!

Denise Clason said...

Love the company! Products, and the staff! Great people!

Denise Clason said...

Love the company! Products, and the staff! Great people!

Amy said...

I use lots of Warm's products -- love them!

Michelle said...

I don't think I've ever had trouble with any of their products that I've used. But it's nice to know that they're so responsive, just in case!